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Frequently Asked Questions

Arabian Tours Dubai is a tour operator fulfilling all your journeys from the memorizing Arabian city of Dubai, United Arab Emirates.


Your booking number is marked in the e-mail sent to you immediately after your booking confirmation. It is also on your ticket voucher in PDF format. Look for the ‘Arabian Tours Dubai Order Number’ since you’ll need it to contact customer service. Feel free to reach us via the form below if you can’t locate your booking confirmation number.
Your Name:
E-mail Address:
Your Phone Number:
Your Message:
The confirmation e-mail and voucher are usually sent right after your booking is confirmed. If you haven't received it, please check the spam folder of your e-mail. For another copy of your voucher, please provide your booking number.
Most of our bookings are confirmed instantly on purchase. In some cases, we will send a final confirmation within 48 hours of purchase. You can see if your chosen activity offers instant confirmation by checking the ‘Know Before You Book’ section. To ensure proper communication, we send a confirmation on both your registered e-mail address and phone number. The SMS message will act as a back-up in case you have trouble accessing your e-mail account. Check your spam folder since booking confirmation e-mails can sometimes end up there. You can also try signing into your Arabian Tours Dubai account on our website or app to view your booking summary which will include your booking confirmation number.

Booking Modification

You can instantaneously modify the date and/or time of your booking by adding the booking confirmation number and PIN to the feature below. You’ll find both pieces of information on your voucher.

Cancellations & Refunds

You will find information regarding your booking’s cancellation policy on your voucher and each activity’s page. You can instantly cancel your booking by adding your booking confirmation and PIN to the form below. Please note that not all bookings can be cancelled; see your voucher for more information. (Voucher Sample) Booking Reference: PIN: Alternatively, you can log in or create an account with the e-mail address you provided to cancel your activity.
We will confirm your booking cancellation via e-mail. Please look into your e-mail’s spam folder or check the booking status on the website if you have not received instant confirmation of the cancellation. Feel free to contact us if you face any issues or have questions.
Your booking will either be fully refundable/partially refundable/non-refundable depending on the cancellation policy of the activity. In case of a cancellation and/or refund, a cancellation fee of 3% of the total order amount will be charged to cover the payment and other administrative costs. The refund will be processed in AED (Dirhams).
Once a request for a refund is approved, the refund is processed by the bank or other relevant financial institutions depending on the modality of payment used to make the booking. The duration of the refund can be anywhere between 5 to 10 working days. If you have an undue delay in receiving the refund, please reach out to your card issuer or bank before contacting Arabian Tours Dubai.

Meeting Point and Pickup

You can see whether an activity provides pick-up on the activity page under ‘About this Activity’ section or in the ‘Pick-up/Meeting Point Instruction’ section.
You can find the pick-up or meeting point information on the activity's page under the Pick-up/Meeting Point Instruction’. Alternatively, after you have booked the tour, you can find details of your pick-up and meeting point on the voucher as well.
You are required to provide your accommodation details at the time of booking. If you cannot give a pick-up address at the time of booking, please contact us to schedule your pick-up accordingly.

Group Bookings

Arabian Tours Dubai generally does not support orders for large groups. As there are fixed transaction fees imposed by the payment provider, customers are recommended to contact us directly for group inquiries. We will only accept payment through cash or bank transfer for large group bookings.


We accept Visa, Mastercard, American Express, Mada, Sadad, STC Pay, and OmanNet.
All payments are managed by our payment processor: PayTabs. Arabian Tours Dubai never collects or has access to your credit card details. PayTabs uses the latest version of Secure Socket Layer (SSL) system that sends your credit card data from your Internet Service Provider’s (ISP) secure server in encrypted configuration. This ensures that no one can intercept transactions and obtain any sensitive information. You can see further details on PayTabs’ security standards.